FARID, Muhammad; KIRONO, Indro. PENGUKURAN KUALITAS PELAYANAN PENGIRIMAN BARANG MENGGUNAKAN METODE SERVQUAL DI PT. POS INDONESIA KCU SURABAYA. KOMITMEN: Jurnal Ilmiah Manajemen, [S. l.], v. 5, n. 1, p. 34–43, 2024. DOI: 10.15575/jim.v5i1.33411. Disponível em: http://103.55.33.27/index.php/komitmen/article/view/33411. Acesso em: 17 dec. 2025.